Account
Billing & Support
EuroInsider prices and billing through Digistore24, the 60-day money-back guarantee, how organisation pricing is agreed in an order form, and how to contact support.
EuroInsider prices and plans
EuroInsider is sold online through Digistore24. Prices are in euros (EUR) and are shown on the EuroInsider product pages and in the Digistore24 checkout before you pay. Every purchase is a one-time payment: there is no subscription and no automatic renewal.
| Plan | Price | What you get |
|---|---|---|
| EuroInsider — 12-Month Access | €37 | Access to the EuroInsider workspace for 12 months |
| EuroInsider Saved Workspace | €28.30 | Optional add-on offered in the checkout (product page): imported datasets are kept in your browser on your device between sessions, for as long as your access runs |
| EuroInsider Extended Access — 24 Months | €47 | Access for 24 months from the date of that purchase instead of 12; offered after the main purchase |
| EuroInsider Team Access — 3 Additional Users | €19.90 | Three additional personal access links, each valid for 12 months; offered after the main purchase |
All plans include the full workspace, the import of your own CSV/TSV files and all reports and exports. How access works after the purchase is described in Account & Access.
EuroInsider billing
Digistore24 is the reseller of EuroInsider. It handles the checkout, the payment, the invoice and the VAT applicable to your purchase. The debiting is performed by Digistore24.
- Your invoice and purchase confirmation are sent by Digistore24 by email.
- Questions about the payment or invoice can be sent to Digistore24 support through the link in your purchase confirmation email, or to support@insidermagazin.com.
- Because there is no renewal, there is nothing to cancel. Access ends on the date shown on your access page.
Refunds: 60-day money-back guarantee
You can return any EuroInsider purchase within 60 days without giving a reason and receive a full refund. No other conditions apply.
- Request the refund through Digistore24 support using the link in your purchase confirmation email, or by writing to support@insidermagazin.com with your Digistore24 order ID.
- Digistore24 pays the refund to the payment method used for the purchase.
- After a refund, the access links for that order may be deactivated.
Statutory rights apply in addition, for example the 7-day right of withdrawal for distance purchases by consumers under article 49 of the Brazilian Consumer Defence Code (CDC), or the 14-day withdrawal period for consumers in the EU and UK. The 60-day guarantee is longer than these periods. Full details are in the Cancellation & Refund Policy.
Organisations: pricing and billing
For organisations that need their data connected through the API adapter, pricing is agreed individually. An overview of the commercial process is on the Pricing page. After a demo, you receive a written proposal or order form. It states, before anything is signed:
- the scope of the service, including the data connection,
- the price,
- the billing period,
- the renewal terms,
- the cancellation terms.
The signed order form is the binding source for these terms. If anything on this page differs from your order form, the order form applies.
Organisation billing terms
Organisation contracts are invoiced in euros (EUR) and invoices are payable within 30 days; the payment method is agreed in the order form. We work with organisations worldwide; our primary markets are the United Kingdom, France, Israel and Brazil.
Cancellation and refund terms for organisation contracts are stated in the order form and in the Cancellation & Refund Policy. For questions about an invoice or the commercial terms, contact support@insidermagazin.com.
Support
Support is provided by email. More information is on the Support page.
- Support email
- support@insidermagazin.com
- Sales and order forms
- support@insidermagazin.com
- Privacy requests
- support@insidermagazin.com
Support hours and response times
We answer emails every day and reply within 24 hours.
What to include in a support request
- For EuroInsider: your Digistore24 order ID and the email address used for the purchase.
- The dataset (name or ID) and the section of the workspace you were using.
- The active filters: date range, categories and search text.
- The exact error message, if one was shown, for example “The dataset could not be loaded.” For a file import, the rejected-row messages shown in the import dialog.
- For a question about a number: the indicator or statistic and the value you expected.
- The browser you used, if the problem concerns display, import, export or printing.
Many questions about results can be answered with the definitions in Statistical Analysis and Frequency Analysis. For file imports, see Getting Started. For data that fails to load from your API, check the validation rules in Platform Overview first.
Operator
EuroInsider is operated by Insider Magazin.