Support

Support is provided in English by email.

Email

support@insidermagazin.com

Sales and proposals

support@insidermagazin.com

Privacy requests

support@insidermagazin.com

Email is the best channel for most requests, because it gives us a written record and lets you attach screenshots or files.

Many questions are answered in the following resources:

• Documentation — how the workspace works, including filters, charts, statistics and exports.
• FAQ — short answers to common questions about the product and how access works.
• Account & Access — how EuroInsider access links work and how to sign in on another device.
• Contact — general enquiries.
• Book a demo — if you are evaluating Insider Magazin for your organisation.

EuroInsider is sold through Digistore24. For questions about your access, contact support@insidermagazin.com. For questions about the payment or invoice, you can also contact Digistore24 support through the link in your purchase confirmation email.

Lost access link

You can return to your access page through the link in your Digistore24 purchase confirmation email. If you no longer have that email, write to support@insidermagazin.com with your Digistore24 order ID and the email address used for the purchase, and we will send you a new access link.

Refunds

Every EuroInsider purchase can be returned within 60 days without giving a reason, for a full refund. Request it through Digistore24 support using the link in your purchase confirmation email, or by writing to support@insidermagazin.com. Details are in the Cancellation & Refund Policy.

What to include

• Your Digistore24 order ID.
• The email address used for the purchase.
• The product concerned, for example EuroInsider — 12-Month Access or EuroInsider Team Access — 3 Additional Users.
• For an access problem: the message shown on screen, the device and browser used, and whether you opened the link on that device.
• For an import problem: the file type and approximate size, the columns you selected and the rejected-row messages shown in the import dialog. Do not send the file itself unless we ask for it.

1. Your name and organisation, or your Digistore24 order ID for EuroInsider.
2. The dataset and the page or view concerned (for example Time series, Distributions or Reports).
3. The filters you had applied: date range, categories and any search term.
4. What you expected to happen and what happened instead.
5. Your browser and its version, and screenshots if possible.

Support hours

Every day, by email

First response target

Within 24 hours

Service levels

For organisation contracts, any service-level commitments are set out in your order form. There are no standard service levels for EuroInsider.

We do not currently have a public status page. If you think the Service is unavailable or behaving unexpectedly, contact support@insidermagazin.com.

EuroInsider purchases are one-time payments with no automatic renewal, so there is nothing to cancel. Payment, invoices and VAT for EuroInsider are handled by Digistore24. To cancel an organisation subscription or ask about a refund, see the Cancellation & Refund Policy, which explains how to make a request. Billing questions about a proposal or order form can be sent to support@insidermagazin.com.

To report a security vulnerability, follow the process on the Security page. To exercise your data protection rights, see the Privacy Policy.